FAQ
Common questions
Short answers about getting started, data, payment and support. The Terms of Service has the full rules.
Getting started
Do we have to change how we track things?
No. Most projects start from a Google Sheet, Excel file or CSV export you already keep.
Will it work on our phones?
Yes. Everything runs in a phone or laptop browser, with nothing to install.
How long does a project take?
Most take 1 to 8 weeks, depending on the package. Your quote includes a timeline.
We are in the middle of a season. Is now a bad time?
Not usually. We start from the sheet you keep, and a Starter Dashboard takes about 1 to 2 weeks once we agree on the scope.
Who builds our project?
I do. You work with me from the first call to launch.
Do you work outside Indianapolis?
Yes. I meet in person around central Indiana, and anywhere else by video call.
Data and privacy
How is our data handled?
It is used only for your project. It is never sold, and it is shared only with the services in the Privacy Policy or ones you approve. Schools and teams can read the student and athlete data rules.
Who owns the finished work?
You do, once the project is paid in full, and you always own your data. I keep the general tools and code I use across projects, and you get a permanent license to use them in yours.
Will you show our project publicly?
Not without your written permission. That covers your project, your name and your logo.
Can you sign our contract or data privacy agreement?
Yes, once we agree on its terms. I review it before work starts, and where it differs from my Terms, your signed document controls. For student records, your district's privacy review comes first.
Is the chat a real person?
No. AI Jay is an AI that answers from this site, and it can be wrong. For anything important, talk to the real Jay.
Payment and quotes
How does payment work?
The call and quote are free. You pay 50% when you sign and 50% at launch, by card, bank account or check.
How long is a quote good for?
30 days. Anything not in the quote is a change, and I quote changes before any work on them starts.
Do you take purchase orders?
Yes. Send the PO number with your signed quote, and it goes on every invoice. A W-9 is available on request.
What if we need to stop partway?
Either of us can end a project with written notice, and email counts. You pay $50 per hour for the work done, never more than the quoted price. Your deposit counts first. Any unused part comes back within 10 business days, and if the work costs more than the deposit, I invoice the difference.
After launch
What happens after launch?
You get a how-to guide. The Full Platform adds up to 3 hours of support in the first 30 days. After that, a care plan or hourly work covers updates.
What if something does not work after launch?
If something I built does not work the way your quote describes, tell me within 30 days of launch and I fix it free. New requests are quoted as changes. After 30 days, a care plan or hourly work covers fixes and updates.
How fast do you reply?
Within one business day, Monday to Friday. In season, a problem that stops a game-day report gets a reply by 9 a.m. Eastern the next day, weekends included.
Start with a free 15-minute call
Tell me what you track and what you want to see. You get a written quote before any work starts.